Customer satisfaction is our mission and we are fully committed to delivering the best quality products and excellent service.
We warrant all VC E-Cigarette products to be free from defects in material, and workmanship for a period of 60 days from the original purchase date. EGO Batteries are warranted for 60 days from original purchase date. This warranty is extended under the product’s intended and normal use and is subject to all product documentation.
If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a full refund. Simply contact us to request a return form and send it to VapCigs along with original VapCigs.com receipt and all items from your original purchase. Please allow two weeks for processing. All refunds will be issued through guaranteed funds such as Certified Check or Money Order.
In the event you need to exchange your defective VC Electronic Cigarette pack, battery, or charger, simplycontact us for a VC Exchange Form, and return it to VC along with the defective item. As long as product is under warranty will replace your product for free! All you'll need is to pay $3.75 for shipping and handling.
Please note that personal vaporizer heating elements and kits such as Vapmos and Discreet atomizers are not warranted beyond the point of purchase.
Warning: Do not attempt to modify, open, or change your VapCig in any way other than it's original manufactured state. Any modifications could potentially damage your product and void your warranty.
Important: Allrefundrequests must be accompanied by ourVC Return Form, a copy of the Vapcigs.com receipt, and received by VCwithin 30 daysfrom the date of the original order.All items from the original purchase must be included. We reserve the right to refuse any exchange, refund or to issue a partial refund for any request that does not meet these requirements. If you purchased your Vapcigs product somewhere other than Vapcigs.com (I.E. Retail store) please return your product to the original store you bought it from. It is at the store's own discretion to exchange or refund your product.
Note: You mustregister your productwithin thirty days of your original purchase order date in order to be eligible for any portion of this warranty/guarantee which excludes cartomizers.
Please complete the form linked below, and mail to Vapcigs at the address below along with a copy of your original VapCigs.com purchase receipt. Once you register the VC product you have purchased, it will be under warranty according to above periods. Under the warranty, if your VC product fails from normal and it’s intended usage during the warranty period, VC will replace your product for free minus the cost of shipping and handling.
You will not receive a notification after submitting this form, but your information will be collected and kept on file at VC. Please allow up to two weeks for processing.
Right click link below and chose "Save File As" to save to your computer, or just click the link and print from your browser.